Refund Policy

Refund & Return Policy

Last updated: March 2026

Perishable Products

Due to the artisanal and perishable nature of our pâtisserie, all sales are final. Each creation is handcrafted with the finest ingredients and prepared exclusively for your order.

Quality Guarantee

Your satisfaction is of the utmost importance to us. If you experience any issue with your order — such as damaged items or incorrect products — please contact us within 2 hours of delivery at hello@reverpatisserie.com with photographs of the issue.

Upon review, we will offer a replacement or store credit at our discretion.

Custom & Event Orders

All custom and event orders are non-refundable and non-cancellable within 48 hours of the scheduled delivery date. These orders require dedicated preparation time and ingredients sourced specifically for your occasion.

Subscription Boxes

Subscription box orders are non-refundable once they have been dispatched. You may cancel future deliveries by contacting us before the next billing cycle.

Contact Us

For any questions regarding our refund policy, please reach out to us at hello@reverpatisserie.com.